PROVISION OF SERVICES REGULATIONS 2009- SUMMARY SHEET FOR McLAREN INSOLVENCY PRACTITIONERS LIMITED - part of McLAREN GROUP - trading as McLAREN INSOLVENCY PRACTITIONERS

General information

McLaren Insolvency Practitioners Ltd is a limited company registered in Scotland with the registration number SC727432. Its principal place of business and registered office is 250 West George Street, Glasgow, G2 4QY. The company VAT number has been applied for.

OUR SERVICES AND REGULATORS

Insolvency appointments and Licensing Body

Insolvency appointment takers in the United Kingdom are recorded on the register of insolvency practitioners and details can be searched for on the Insolvency Service website at https://www.gov.uk/search-bankruptcy-insolvency-register.

Penny McCoull is the appointment taker for the company, she is licensed to act as an Insolvency Practitioner (IP) in the United Kingdom by the Institute of Chartered Accountants of Scotland (ICAS)

The beneficial owner of McLaren Insolvency Practitioners Ltd – Fraser MacGregor and Penny McCoull are supervised for Anti-Money Laundering by ICAS.

Rules Governing Actions

All IPs are bound by the rules of their professional or licensing body, including any that relate specifically to insolvency. The rules of ICAS can be found at: ICAS

All IPs are also bound by the Statements of Insolvency Practice (‘SIPS’), details of which can be found here: R3 | Technical Library | Scotland | SIPS

Ethics

All IPs are required to comply with the Insolvency Code of Ethics (the Code). A copy of the Code can be found here: ICAS Code of Ethics | ICAS

Bribery Act 2010

McLaren Insolvency Practitioners Ltd is committed to applying the highest standards of ethical conduct and integrity in all its business activities. Every employee and individual acting on behalf of McLaren Insolvency Practitioners Ltd is responsible for maintaining our high standards and reputation. Each employee will conduct company business in an honest, trustworthy and professional manner. There is a zero-tolerance to bribery and corruption at McLaren Insolvency Practitioners Ltd.

In full adherence to the provisions of the bribery Act 2010 and the Code, there is a full commitment to acting fairly and with integrity in all business engagements and client relationships.

In accordance with the fundamental principles laid down in the Code and SIP 1, McLaren Insolvency Practitioners Ltd expects employees and individuals acting on its behalf to observe the highest standards of integrity, objectivity, professional competence and due care and confidentiality.

In order to achieve this, McLaren Insolvency Practitioners Ltd expressly prohibits any employee or individual acting on its behalf from:

• Bribing another person. A bribe can include the offering, promising or giving of any financial or other benefit;

• Accepting a bribe. This includes requesting, agreeing to receive or accepting any financial or other benefit;

• Bribing a foreign public official; and

• Condoning the offering or acceptance of a bribe.

McLaren Insolvency Practitioners Limited will:

• Avoid undertaking any business with parties who do not accept the values of McLaren Insolvency Practitioners Ltd and who may therefore harm its reputation;

• Ensure there are processes in place for continuous awareness and training for employees in an ever-changing landscape to ensure they understand the direct or indirect risks of bribery;

• Have robust procedures in place and maintain records to minimise the risk of direct of indirect bribery;

• Promote general awareness of McLaren Insolvency Practitioners Ltd’s Anti-Bribery policy with employees and individuals acting on its behalf and with which it has commercial dealings and keep this policy under regular review and update as required;

• Appoint an Anti-Bribery Officer; and

• Investigate all instances of alleged bribery that come to the attention of the Anti-Bribery Officer, assisting all official investigations with full transparency and carry out disciplinary action against any employee or associated individual as required.

Data protection

The company is registered with the Information Commissioner’s Office as a data controller. Details of the registration can be found on the ICO website at Register | ICO under registration number ZB590513. All licensed Insolvency Practitioners are also individually registered with the ICO.

Professional Indemnity Insurance

The professional indemnity insurer of McLaren Insolvency Practitioners Ltd is Prosure Solutions Limited. The territorial coverage is worldwide.

Complaints

At McLaren Insolvency Practitioners Ltd we strive to deliver a professional and efficient service. It is recognised that the nature of insolvency proceedings may give rise to disputes from time to time. If you have any concerns, comments or complaints regarding the administration or progress of a particular case, in the first instance this should be addressed to the IP acting as the office holder.

If you consider that the IP has not dealt with your concern, comment of complaint in an appropriate and satisfactory manner, you should then contact McLaren Insolvency Practitioners Ltd’s Complaints Officer in writing outlining the position to Fraser MacGregor, 250 West George Steet, Glasgow, G2 4QY. This will formally commence a complaints procedure, which will be fully reviewed by the Complaints Officer who is the owner of the company and not connected with any insolvency appointments.

Most disputes can be resolved amicably and satisfactorily by the above process. However, in the event that you are unsatisfied with the outcome of McLaren Insolvency Practitioners Ltd’s internal complaints procedure, or your complaint remains unresolved, you may complain to ICAS. Any such complaints should be addressed to the Insolvency Service using the following link: https://www.gov.uk/complain-about-insolvency-practitioneror by writing to:

The Insolvency Service, IP Complaints, 3rd Floor, 1 City Walk, Leeds, LS11 9DA. In addition, there is an email address: insolvency.enquiryline@insolvency.gov.uk or telephone: 0300 678 0015.

Additional information

Additional information required by the Provision of Services Regulations 2009 is included in individual client engagement letters.